HOW DO I PLACE AN ORDER

Simply select the items you wish to purchase, add them to your cart, and follow the checkout process. You can pay using various methods including Klarna, Swish, or Apple Pay.

CAN I MODIFY OR CANCEL MY ORDER AFTER PLACING IT?

If you need to modify or cancel your order, please contact us immediately at customer@adsgn.se. We can only modify or cancel orders that have not yet been processed for shipping.

WHAT IS YOUR SHIPPING POLICY?

We deliver orders within 3-5 working days in Sweden and 7-14 working days globally. Note that delivery times may vary due to factors outside our control.

HOW DO I TRACK MY ORDER?

Once your order is shipped, you will receive a confirmation email with tracking information. Use the provided link to track the delivery status of your order.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally. Please note that shipping times and fees may vary depending on the destination.

HOW DO I RETURN AN ITEM?

To return an item, email us at customer@adsgn.se with your order number. You will receive instructions based on your location.

WHAT ARE THE RETURN FEES?

The return fee within Sweden is 50 SEK. For international returns, fees may vary depending on the documentation and handling required.


Read more under Shipping and Returns
HOW LONG DOES IT TAKE DO PROCESS A REFUND?

Refunds are processed within 14 working days after we receive the returned item. It may take additional time for the funds to appear in your account.

WHAT IF THE ITEM IS OUT OF STOCK?

If an item is out of stock, you can choose to be notified when it becomes available again by entering your email address on the product page.

HOW DO I CONTACT CUSTOMER SERVICE?

The best way to reach us is by emailing customer@adsgn.se. We aim to respond to all inquiries within 24 hours.

WHAT SHOULD I DO IF I HAVE PROBLEM WITH MY ORDER?

If there’s an issue with your order, such as a damaged or incorrect item, please contact us immediately at customer@adsgn.se with your order details and a description of the problem.

HOW DO I PROVIDE FEEDBACK ABOUT A PRODUCT OR SERVICE?

We value your feedback! Please send us your thoughts or feedback to customer@adsgn.se

ARE THERE ANY STORE LOCATIONS?

Currently, we operate exclusively online. Visit our website to view and purchase our collection.